Overview
Most of our belts are custom made to each customer’s own design and specifications. Because of this, our refund and return policy is different from a typical off-the-shelf store — please read this page before placing an order.
Custom / Made-to-Order Belts
Custom belts are built to your own design, so once production has started, orders cannot be cancelled and are not eligible for a refund.
To protect you before that point, we work in two stages:
- A 50% deposit is required before production begins.
- Before your belt is shipped, we send you photos and video of the completed belt so you can review it.
If you cancel before production begins — that is, before you approve the design and it goes into production — your deposit is fully refundable. Once the design is approved and production has started, the order is final and cannot be cancelled or refunded.
Stock Belts
Stock belts (ready-made, non-personalized designs) are not eligible for return or refund for change of mind. Before we ship any stock belt, we send you photos and video of the actual item so you can confirm it before it leaves us.
Damaged, Defective, or Incorrect Items
If your belt arrives damaged, defective, or different from what was approved, contact us within 24 hours of receiving your order. Please include clear photos of the issue so we can review your case and find a solution as quickly as possible.
If the fault is found to be on our side, our customer support team will work with you directly to find the right solution for your order. Return shipping costs are the customer’s responsibility.
We are not able to review claims made after the first 24 hours, so please check your order as soon as it arrives.
Refunds
Where a refund is approved, we aim to send it back to your original payment method (bank transfer, Western Union, or Remitly) the same day, depending on the terms and outcome of our review. Our customer support team will confirm the details with you directly.
International Shipping, Duties & Taxes
We ship internationally, mostly via direct DHL or FedEx. Please note the following before ordering:
- Ibrahim Sports does not cover international duties, taxes, or import charges. These are set by your country’s customs authority and are your responsibility.
- If you request your shipment be declared with a $0.00 value to avoid these charges, this is done at your own risk. If the package is lost as a result, we are not responsible, since this results directly from the value declaration you requested.
- We take no responsibility for duties, taxes, or import charges applied to your shipment by customs.
Contact Us
If you have a question about a recent order, a damaged item, or a refund, please get in touch through our Contact Us page as soon as possible so we can help.